Acceptable Use Policy

AISynvex routes your messages to AI providers (Anthropic, OpenAI, Google) and helps you get useful outputs from them. We want the platform to stay useful — for you and for everyone else. This policy lists the behaviour we don’t allow, and what we do when we see it.

This policy is part of the Terms of Service. Breaking it is a breach of the Terms.

1. What you can’t do

Illegal content or activity

You can’t use AISynvex to:

• Generate, distribute, or solicit child sexual abuse material (CSAM) — we report this to the relevant authorities including the NCMEC and IWF
• Plan or facilitate violence, terrorism, or serious physical harm to specific people or groups
• Generate weapons-of-mass-destruction guidance (chemical, biological, radiological, nuclear)
• Sell or distribute illegal drugs, weapons, or stolen goods
• Carry out fraud, identity theft, or money laundering
• Anything that would be illegal under UK law or the laws of the jurisdiction where you’re using the service

Abuse and harm

• Generate non-consensual intimate imagery, real-person sexual deepfakes, or content sexualising minors
• Harass, threaten, dox, or stalk specific individuals (including via real-person impersonation, fake quotes, or doctored content attributed to them)
• Coordinate inauthentic behaviour: mass-produced spam, astroturfing, fake reviews, mass political messaging, election manipulation
• Deceive users into thinking AI-generated content is human-authored where the deception itself causes harm (financial, medical, legal, political)

Platform abuse

• Bypass or attempt to bypass rate limits, daily caps, or tier gates — including using multiple accounts to evade them
• Scrape AISynvex programmatically, build redistribution layers on top of our service, or access the AI provider APIs through us for any purpose other than your own use of the chat product
• Probe for security vulnerabilities, run penetration tests, or stress-test the service without prior written permission
• Submit prompts designed to extract our system prompts, internal orchestrator instructions, or jailbreak the AI providers
• Interfere with another user’s use of the service — for example, spamming a shared resource if one ever exists

Privacy and data

• Send personal data about other people that you don’t have a lawful basis to share (third-party medical records, leaked credentials, dossiers on private individuals)
• Use the service to train competing AI models on AISynvex outputs, or to bulk-generate datasets for redistribution

Billing

• Charge back legitimate purchases without first contacting us
• Use stolen payment methods
• Create accounts with disposable email addresses to evade tier limits or signup blocks

2. AI provider rules also apply

When you send a message, it goes to the AI provider you picked (Anthropic, OpenAI, or Google). Each provider has its own usage policies — for example, Anthropic’s Usage Policy, OpenAI’s Usage Policies, Google’s Generative AI Prohibited Use Policy. Their policies apply to your use through AISynvex, and content flagged by their abuse-monitoring systems may result in account action regardless of what we’ve assessed.

Repeated content flagged by an upstream provider can result in us being rate-limited or cut off by that provider, which would affect every user. We treat that as serious abuse and act accordingly.

3. How we enforce this

We try to be proportionate. The typical sequence:

1. Warning — for first-time, low-severity issues we’ll email you, explain what we saw, and ask you to stop.
2. Suspension — repeat or moderate violations get your account temporarily suspended. You can’t sign in and chat sends are blocked. Your data is preserved during suspension.
3. Termination — serious violations (CSAM, weapons- of-mass-destruction guidance, ongoing fraud, ignoring repeated warnings) result in immediate account termination. Data is deleted on the same accelerated path the soft-delete grace window would have produced — no grace window applies.

We may skip steps for severe violations. We may also take immediate action — including reporting to law enforcement — where the law requires it (CSAM, credible threats of imminent harm, etc.).

What we don’t do

• We don’t routinely read your conversations. Enforcement is triggered by abuse signals (rate-limit anomalies, payment fraud), upstream provider flags, or specific reports.
• We don’t share your conversation content with third parties except as set out in the Privacy Policy or where law enforcement presents a valid order.

4. Appeals

If you think we got it wrong — for example, your account was suspended in error or a content-moderation flag was a false positive — email privacy@aisynvex.com with:

• The email address on the affected account
• What action was taken (warning, suspension, termination)
• Why you think it was wrong
• Any context that would help us re-evaluate

We respond within 5 working days.

5. Reporting violations

See behaviour that violates this policy?

• Email privacy@aisynvex.com with a description of what you saw and any evidence (screenshots, URLs)
• For urgent reports involving imminent harm, contact local emergency services first, then email us so we can take account action
• For CSAM, you can also report directly to the IWF (iwf.org.uk)

6. Changes to this policy

We may update this policy as new categories of abuse appear. The “Last updated” date at the top reflects the most recent material change. Where a change adds a new prohibited use that isn’t obviously implied by existing rules, we’ll notify in-product or by email.

7. Contact

Questions, reports, or appeals: privacy@aisynvex.com.